Your Questions Answered - Diamond Connect FAQ

What payment methods are available for my subscription?

For your convenience and security, we accept all major credit cards for subscription payments. This streamlined approach ensures a smooth and secure transaction process for your Diamond Connect subscription.

Can I customize the Diamond Connect to match my website colors?

Absolutely! Diamond Connect is designed for full customization. You can easily match the color scheme of the search interface to align with your website’s aesthetic, ensuring a seamless and branded user experience.

How do I manage the diamonds that are visible on my website?

Managing your diamond inventory is straightforward with Diamond Connect. You can select which diamonds to display, set search parameters, and update your offerings in real-time through a user-friendly control panel.

What are the advantages of using Diamond Connect?

Diamond Connect offers numerous benefits including easy integration with your website, a customizable interface, mobile responsiveness, and access to a broad inventory of IDEX diamonds. It enhances the user experience while providing a sophisticated search tool.

Can I have multiple Diamond Connect accounts for different websites?

Yes, you can operate multiple Diamond Connect accounts for various websites. Each account can be tailored to the specific needs and branding of each site, providing you with versatile solutions for all your online platforms.

How do I integrate Diamond Search into my website?

Integrating Diamond Search is simple. We provide you with a code snippet to embed in your website's backend. Our support team is also available to guide you through the process, ensuring a smooth and hassle-free integration.

Is Diamond Connect compatible with all website platforms?

Diamond Connect is designed for broad compatibility with various website platforms including popular CMSs like WordPress, Shopify, and Drupal. Its flexible architecture ensures it can be integrated seamlessly into your existing website setup.

What support is available if I encounter issues with Diamond Connect?

Our dedicated support team is available to assist you with any issues or questions you may have about Diamond Connect. We offer support via email, phone, and a live chat service on our website to ensure you have all the help you need.

Can Diamond Connect handle both natural and lab-grown diamonds?

Yes, Diamond Connect is equipped to showcase both natural and lab-grown diamonds. You can customize the settings to display either or both types, depending on your inventory and customer preferences.

Is there a limit to the number of diamonds I can display using Diamond Connect?

Diamond Connect is built to handle extensive diamond inventories without compromising on performance. Whether you have a large or small collection, our platform can accommodate your display needs efficiently.

How often is the diamond inventory updated on Diamond Connect?

Our diamond inventory is updated in real-time, ensuring that your customers always have access to the latest available selections. This feature is crucial for maintaining accurate and up-to-date information on your site.

Can I track customer interactions with Diamond Connect on my website?

Yes, Diamond Connect includes analytics features that allow you to track customer interactions. This data can help you understand user preferences and behaviors, enabling you to make informed decisions about your inventory and marketing strategies.