Your Questions Answered - Diamond Connect FAQ

What does it cost to use Diamond Connect?

Diamond Connect requires a one-time onboarding fee starting at €650, which covers full integration and setup. After that, there are no licensing fees. Instead, a 0.5% administrative cost applies to each diamond sale made through the platform.

Can I customize the Diamond Connect to match my website colors?

Absolutely! Diamond Connect is designed for full customization. You can easily match the color scheme of the search interface to align with your website’s aesthetic, ensuring a seamless and branded user experience.

How do I manage the diamonds that are visible on my website?

Managing your diamond inventory is straightforward with Diamond Connect. You can select which diamonds to display, set search parameters, and update your offerings in real-time through a user-friendly control panel.

What are the advantages of using Diamond Connect?

Diamond Connect offers numerous benefits including easy integration with your website, a customizable interface, mobile responsiveness, and access to a broad inventory of IDEX diamonds. It enhances the user experience while providing a sophisticated search tool.

Can I have multiple Diamond Connect accounts for different websites?

Yes, you can operate multiple Diamond Connect accounts for various websites. Each account can be tailored to the specific needs and branding of each site, providing you with versatile solutions for all your online platforms.

How do I integrate Diamond Search into my website?

Integration is fully handled by our team. We take care of the setup and configuration for you — no code snippets or technical work on your side.

Is Diamond Connect compatible with all website platforms?

Diamond Connect is designed for broad compatibility with various website platforms including popular CMSs like WordPress, Shopify, and Drupal. Its flexible architecture ensures it can be integrated seamlessly into your existing website setup.

How does Diamond Connect help me if I don’t sell online?

Diamond Connect lets you search IDEX’s inventory privately and share diamond details with your customers in just a few clicks — perfect for in-store consultations or remote sales conversations.

What support is available if I encounter issues with Diamond Connect?

Our dedicated support team is available to assist you with any issues or questions you may have about Diamond Connect. We offer support via email, phone, and a live chat service on our website to ensure you have all the help you need.

Can Diamond Connect handle both natural and lab-grown diamonds?

Yes, Diamond Connect is equipped to showcase both natural and lab-grown diamonds. You can customize the settings to display either or both types, depending on your inventory and customer preferences.

Is there a limit to the number of diamonds I can display using Diamond Connect?

Diamond Connect is built to handle extensive diamond inventories without compromising on performance. Whether you have a large or small collection, our platform can accommodate your display needs efficiently.

How often is the diamond inventory updated on Diamond Connect?

Our diamond inventory is updated in real-time, ensuring that your customers always have access to the latest available selections. This feature is crucial for maintaining accurate and up-to-date information on your site.

Can I track customer interactions with Diamond Connect on my website?

Yes, Diamond Connect includes analytics features that allow you to track customer interactions. This data can help you understand user preferences and behaviors, enabling you to make informed decisions about your inventory and marketing strategies.

How fast is Diamond Connect?

Diamond Connect is built for performance. Your diamond inventory updates in real time, searches are instant, and all data is synced automatically to deliver the fastest experience for you and your customers.

Is Diamond Connect officially partnered with IDEX?

Yes. Diamond Connect is developed in close collaboration with IDEX Online. This partnership ensures your platform is always connected to live, verified diamond inventory and accurate pricing data trusted worldwide.